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After-sales service

Introduction of GWM international after sales service

Thanks to its continuous effort and bold innovation, Great Wall Motor Company Limited is growing at a top speed. The professional technologies as well as the thoughtful service bring a high level enjoy to the GWM end-users.

Service network

800 service stations were well-established in the overseas market currently and reduced the service radius effectively. The new service stations are still undergoing right now.

The Great Wall Motor paid much attention not only to the quantity of the service network but also to the quality. For this case, the Great Wall Motor headquarters have set up a global unified standard in the terminal image, service facility, the personnel, technical training, as well as spare parts reserve and so on. The GWM takes a leading place among the Chinese auto enterprises on the management and development of the service network.

Spare parts center warehouse

The GWM large-scale spare parts service centers have started up to guarantee the timely spare parts supply to the key markets.

GWM will continue to build up more spare parts service centers to provide better service for all the end-users.

Tour technical support

The Great Wall Motor’s technical experts provide the tour technical support to the global dealers to help the end-users resolve their problems and provide technical training to help the service station to improve their service level.

In the key markets, GWM technical experts shall live there to provide a long-term technical support.

Overseas training center

The Great Wall Motor is presently establishing the overseas training centers together with the key distributors to providing trainings to the surrounding areas to decrease the training cost and enhancing the training efficiency as well.

The Great Wall Motor takes the construction of the overseas training center regarded as the important project and will expand the quantity and the radiation scope of the training center.